An Audit may be carried out by internal or external groups. Ability of a Configuration Item or IT Service to perform its agreed Function when required.Availability is determined by Reliability, Maintainability, Serviceability, Performance, and Security.Application consistency is the state in which all related data components (databases, flat-files, etc.) are in a transaction-consistent state and, are in synchronization based upon the application design and requirements.
Consequently, the content of databases stored in alternate facilities may differ from those at the original storage site, and copies of data may not contain current information at the time of a disruption in processing as a result of the time (in fractions of a second) required to transmit the data over a communications network to the alternate facility.
An overall corporate entity or Organization formed of a number of Business Units.
In the context of ITSM, the term Business includes public sector and not-for-profit organizations, as well as companies.
An IT Service Provider provides IT Services to a Customer within a Business.
The IT Service Provider may be part of the same Business as its Customer (Internal Service Provider), or part of another Business (External Service Provider).